Buyer Agreement

Personal Identification Information

We collect personal identification information when you create an account, place an order, submit a form, or subscribe to our newsletter. The information we may request includes:

• Full name and job title
• Business email address and phone number
• Company name and GSTIN
• Billing and delivery addresses
• Payment details (processed via PCI-compliant gateway; not stored by Nxtby.com)

You may browse the platform without creating an account. However, to place an order, access personalised pricing, or use procurement workflow features, an account is required. You may choose to withhold certain information, but this may limit some platform functionality.

Non-Personal Identification Information

Each time you interact with the platform, we may collect technical and usage data that does not personally identify you. This includes your browser type and version, operating system, internet service provider, referring URL, pages visited, time spent, and device type (desktop, mobile, or tablet).

This information is used in aggregate to understand how users navigate the platform so we can improve performance, usability, and content relevance.

Web Browser Cookies

We use browser cookies to improve your platform experience and maintain session continuity. Cookies we use include:

• Session Cookies — keep you logged in during your browsing session.
• Preference Cookies — remember your catalogue preferences, currency, and language settings.
• Analytics Cookies — help us understand traffic patterns and improve the platform (data is anonymised).

You can configure your browser to refuse cookies or alert you when they are being set. Be aware that doing so may prevent certain features — including the shopping cart and login — from functioning correctly.

How We Use Collected Information

• Order Fulfilment — to process, confirm, dispatch, and track orders, and to generate GST-compliant invoices.
• Customer Support — to respond to your enquiries, resolve disputes, and handle return or cancellation requests.
• Platform Improvement — to analyse usage patterns, fix bugs, and build features that better serve procurement teams.
• Communications — to send order updates, shipment notifications, invoices, and — if you have opted in — product recommendations and promotions. All marketing emails include a one-click unsubscribe option.
• Security & Compliance — to detect fraud, prevent abuse, and comply with applicable Indian laws and regulations.

How We Protect Your Information

We take the security of your data seriously. Protective measures in place include:

• 256-bit SSL (TLS) encryption for all data transmitted between your browser and our servers.
• PCI DSS-compliant payment processing through certified third-party gateways.
• Role-based access controls — personal data is accessible only to staff with a legitimate need.
• Regular internal security reviews and vulnerability assessments.

While we apply all commercially reasonable safeguards, no system connected to the internet can be guaranteed 100% secure. If you suspect any unauthorised access to your account, please contact us immediately at [email protected].

Third-Party Websites

The platform may include links to external websites, payment portals, or partner platforms. We have no control over the privacy practices, security standards, or content of those third-party sites and accept no liability for them.

We encourage you to review the privacy policies of any external site you visit before submitting personal or payment information.

Advertising

We may work with advertising partners who use cookies and similar tracking technologies to display relevant ads to you across the web, based on your browsing behaviour on our platform. These advertising cookies do not collect personally identifiable information such as your name, email address, or phone number.

You can opt out of interest-based advertising at any time by adjusting your browser cookie settings or by using industry opt-out tools such as the Digital Advertising Alliance (DAA) opt-out mechanism.

Children's Privacy

Nxtby.com is a business-to-business (B2B) platform designed exclusively for use by organisations and business professionals. We do not knowingly collect, store, or process personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected such data, we will delete it promptly and without exception.

Changes to This Agreement

We may revise this Buyer Agreement from time to time to reflect changes in our data practices, applicable law, or platform functionality. When we update this agreement, we will post the revised version on this page and, where the changes are material, notify you via a banner on the platform homepage or by email.

We encourage you to review this page periodically. Your continued use of the platform after any update is posted constitutes acceptance of the revised agreement.

Your Acceptance

By creating an account, placing an order, or using any feature of the Nxtby.com platform, you acknowledge that you have read, understood, and agree to be bound by this Buyer Agreement and all related policies.

If you do not agree with any part of this agreement, please discontinue use of the platform immediately. Continued use after any changes to this agreement constitutes acceptance of those changes.